Education and training
Please see below for a list of our current training materials for care providers.
Provider training materials
- North Carolina Community Plan Home Health Electronic Visit Verification interactive guide
- North Carolina Community Plan Personal Care Services (PCS) Prior Authorization provider training
- North Carolina Department of Health and Human Services -
Implicit Bias, Cultural Humility and Cultural Consciousness training - UnitedHealthcare Community Plan in North Carolina quick reference guide
UnitedHealthcare Community Plan of North Carolina training
- How to Submit Supporting Documentation for Unprocessed Claims
- Introduction to Home and Community-Based Service (HCBS) and Long-Term Services and Support (LTSS) - UnitedHealthcare Community Plan of North Carolina
- Orientation Training - UnitedHealthcare Community Plan of North Carolina (Access passcode: myY$6MY&)
- Smart Edits for Sterilization Consent Form and Child Medical Evaluation Form - UnitedHealthcare Community Plan of North Carolina
- Submitting a Predetermination - UnitedHealthcare Community Plan of North Carolina
Behavioral health training
- Provider Express Behavioral Health Webinars and Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice.
- Online training for behavioral health providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Provider”.
Optum Provider Express training and resources
OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.
- OptumHealth Education - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include disease management, autism spectrum disorder, behavioral health, intellectual and developmental disabilities.
- Provider Express webinars and training resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
- Online training for behavioral health providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers
- Provider Express training and guided tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.
Additional training and resources
Our Healthcare Professional Education and Training page is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.
Topics
- Claims and payments: Get the most recent claims processing information
- Digital solutions: Interactive guides will quickly get you up to speed with our online self-service tools
- State-specific information: Each state has its own page for state-specific information and resources