Use the Optum Recoveries — Bank Transfer Portal to securely pay outstanding balances

Need to reimburse overpayment balances? Simplify your accounting tasks and maintain a more real-time balance by using electronic funds transfer (EFT). Since January 2024, our online portal makes it easier for billing departments to reconcile and repay outstanding balances.

How the EFT portal works

We’ll send you an overpayment notification letter or email showing the balance you owe on claim(s) we’ve overpaid. To review the list of claims and an explanation of current outstanding overpayments, take the following steps online:

1. Go to the Optum Recoveries — Bank Transfer Portal and sign in using your tax identification number (TIN)
2. Enter the first 5 digits of a patient account number on the overpayment notice
3. View your current payable balance on the home page
4. Select the claim ID balance(s) to pay
5. Choose to pay in full or with partial payments
6. Verify your bank routing number and account number — this can be saved for future payments
7. Enter your payment amount

Another way to pay

You can still repay outstanding balances using check or money order payable to UnitedHealthcare. The overpayment notice will include the mailing address for sending your repayment. Please account for the standard processing time of 5-7 business days to meet payment due dates.