Get to know AARP Medicare Supplement Plans

AARP Medicare Supplement Plans payer ID/address for submitting claims

To submit electronic claims

Use payer ID 36273

To submit paper claims

Mail to:
UnitedHealthcare Claims Division
P.O. Box 740819
Atlanta, GA 30374-0819

Claims are typically processed/adjudicated within 10–14 days of receipt.

Note: UnitedHealthcare Certificates of Insurance contain a time limit for filing claims. Claims received after this limit may not be eligible for consideration.

Medicare crossover: Be aware that institutional claims aren’t received by crossover. Some Medicare Part B claims are automatically forwarded to UnitedHealthcare by Medicare. There may be cases when claims are not automatically forwarded. Some examples include incorrect insured member information (name, date of birth, Medicare number), adjustment claims, Medicare paid in full and Medicare denied claims.

Understanding EZ Claim Pay

Through EZ Claim Pay, insured members choose to have UnitedHealthcare pay their Medicare Part B deductible responsibility amount on their behalf when Medicare applies all or part of their deductible to eligible claims.

What you need to know

If an insured member is enrolled in the EZ Claim Pay service:

• You do not need to bill them directly for their Medicare Part B deductible amount
• We’ll pay you the appropriate deductible amount for claims we receive

How it works

• We’ll send payments by check, separate from other claim reimbursement. Please make sure we have your current pay to/mailing address information on record.
• We’ll include the claim number and other claim-related information with the check so you can correctly apply the EZ Claim Pay payments to the insured member’s responsibility
• Insured members should inform you that they use the EZ Claim Pay service
• There is no change to how you submit claims with this service

Questions?

For questions about EZ Claim Pay, please call 877-223-1628 7 a.m.–11 p.m. ET, Monday–Friday and 9 a.m.–5 p.m. ET on Saturday.